Support
Help when you need it, routed to the right team.
One place to open a ticket, check on an active issue or reach a person, whether it's a SiteWatch deployment, a Smart Living system, a managed network or an active Emergency Restoration job.
Report an issue
Something's down or acting up: a camera offline, a connection dropping, a device not checking in.
Check deployment status
Confirm an active SiteWatch unit, managed network or jobsite system is online and reporting normally.
Billing and account
Questions about an invoice, a plan change, or who is authorized on your account.
Talk to a person
Call (904) 713-2500 or email info@resiwifi.com for anything that doesn't fit a ticket.
How fast you hear back
Response priority follows what's actually at risk.
Standard Support
Smart Living, Managed WiFi, and Video Security & Access Control. General issues, questions and account requests, handled during business hours.
Response target: same business day
Priority Support
Active SiteWatch deployments. A live jobsite depends on the unit staying online, so these go ahead of the general queue.
Response target: within hours, same day
Emergency Response
Active Emergency Restoration customers go straight to the restoration team, not general support. These are the same crews behind the 10G-in-hours restoration capability.
Response target: immediate, 24/7